Guide to International Delivery
Please always check that you gave us the exact correct address details when placing your order, as even a tiny error can result in delivery delays. Deliveries are shipped from Malaysia.
Express shipping time guidelines are based on estimates provided by FedEX and DHL
Parcel delays are more likely to occur or be extended in the lead up to festive seasons and key sales periods. If nobody is home to take delivery of your package, local postal guidelines will apply.
Please note that local postal services and customs agencies may delay the delivery of an order up to 21 business days after it's been shipped. If you haven't received your parcel within this timeframe, please contact us.
We are not liable and accountable for any IMPORT TAXES/DUTIES, VALUE ADDED TAXES, GOODS & SERVICES TAXES, PROVINCIAL SALES TAXES or any similar taxes & duties at the importing country. The buyer has to verify the issue with his/her local authorities. Upon ticking/checking the terms & condition boxes at the check-out page, the buyer is deemed agreed to all terms & conditions set by the seller, Private Structure.
Should you require to return the products for any reason except quality issues, you are required to bear the cost of shipping. You are required to adhere to the taxation law of your local jurisdiction/country of destination.
Please contact us if you have any questions