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Terms & Conditions

General
When you register, you are required to provide your information that is true, accurate, current, and complete in all respects. Should any of your information change, you may change it online or notify us through email. The account password should be in unique and keep secure. Any breach of security or unauthorized uses of your account, please notify us immediately. 

To place an order with us, you must be over 18 years of age and possess a valid credit or debit card issued by bank acceptable to us. 

Orders
All orders are subject to acceptance and availability. The items in your online shopping cart are not reserved and may be purchased by other customers until it is checked out. 

Payment
Payment can be made by Visa, Visa Electron, Visa Debit, Visa Delta, MasterCard, American Express, debit cards and any other methods which may be clearly stated on our site from time to time. You confirm that the credit card/debit card being used is yours or that you have specifically authorized by the owner to use it. 

We will take reasonable care to make our site secure. All online banking transactions on this site are processed using ipay88, which is a secure online payment gateway that encrypts your details in a secure host environment. 

In addition, we will take reasonable care, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorized access to any date you provide when accessing or ordering from our site. 

Vouchers
Vouchers provide to you are non-transferable. Furthermore, they cannot be used in conjunction with any other voucher code or offers and must be redeemed by the date published, if provided.

Delivery
Kindly take note that we will process and send out all order within 24 hours after payment is received. Estimated delivery times provided are to be used as a guide only and commence from the date the order is sent out. We are not responsible for any delays caused by destination customs clearance processes.

Parcel delays are more likely to occur or be extended in the lead up to festive seasons and key sales periods. If nobody is home to take delivery of your package, local postal guidelines will apply. 

Please note that local postal services and customs agencies may delay the delivery of an order up to 21 business days after it's been shipped. If you haven't received your parcel within this timeframe, please contact us at customerservice@privatestructure.com

Return & Exchange
We do not accept any returns or exchanges due to hygienic reasons or claims that the products received do not match the pictures and size indication/guide as published on our website.

If you wish to cancel your order before we ship it out, the refund can be processed with a deduction of 10% transaction fees. The refund process may take up to 7 working days.

If you would like to alter your order, such as changing the colour or size of the product(s) after we dispatched or upon you receiving the order, all shipping costs and tax charges shall be borne by you.

Should you require to return the products for any reason except quality issues, you are required to bear the cost of shipping.

Taxes
You are required to adhere to the taxation law of your local jurisdiction/country of destination.