RETURN POLICY

If you are not satisfied with your purchase, return it to us for an exchange or refund. You may return unworn, unlaundered items within 30 days of delivery. We exchange or refund any original condition merchandise with a copy of your original invoice.

Due to health code regulations, underwear, hosiery, and swimwear must be unopened and unworn.

Please do not send merchandise that was purchased at one of our store locations for return. Our Distribution Center cannot process any store return. Your package will be returned to you. All returns will be credited back to the original payment type. By sending returns to the Standard Returns Address, credit card purchases will receive credit back to the credit card used.

We will process your return / exchange within 14 business days and notify you once we have done so. If you requested a refund, we will process it on the original credit card used for the purchase.

All clearance items are final sale and are not returnable.

You are responsible for return shipping fees. If you are exchanging an item, standard shipping fees will apply. In the unlikely even that you receive damaged goods, or items that you did not order, it is important that the items remain unworn, unopened, and unlaundered so we can credit you in full, including return shipping if it is a result of our error.

Sometime your return may be subject to a fee. Following are the situations under which these fees may apply :

- Orders returned to the wrong address and subsequently forward to us are subject to a 20% Restocking Fee if return is accepted.

- Orders returned after 30 days are subject to a 20% Restocking Fee if return is accepted.

* Please note that Private Structure may refuse any return if it does not meet the Return guidelines.

If you have questions prior to returning items to us, please email our Customer Service at :

Email: customerservice@privatestructure.com

 

PRIVATE STRUCTURE LIMITED

Room 1502, Block 4, Dong Jun Plaza,
828-836, Dong Feng East Road,
Yue Xiu District, Guangzhou,
510080 Guangdong Province, China.
Tel: +86 (20) 37652503