Terms & Conditions

When you register, you are required to provide your information that is true, accurate, current, and complete in all respects. Should any of your information change, you may change it online or notify us through email. The account password should be in unique and keep secure. Any breach of security or unauthorized uses of your account, please notify us immediately.

To place an order with us, you must be over 18 years of age and possess a valid credit or debit card issued by bank acceptable to us.

All orders are subject to acceptance and availability. The items in your online shopping cart are not reserved and may be purchased by other customers until it is checked out. 

Payment can be made by Visa, Visa Electron, Visa Debit, Visa Delta, MasterCard, American Express, debit cards and any other methods which may be clearly stated on our site from time to time. You confirm that the credit card/debit card being used is yours or that you have specifically authorized by the owner to use it.

We are receiving and you are paying all payments in United States Dollar ($ USD) only.  You may see your local currency or any other currency in our store, shopping cart and during checkout. This is only for your knowledge of how much is your order in an approximate amount in your local currency. You will be charged in United States Dollar ($USD), which is the only transactional currency in our store.

We will take reasonable care to make our site secure. All online banking transactions on this site are processed using PAYPAL & STRIPE, which are secure online payment gateways that encrypt your details in a secure host environment.

In addition, we will take reasonable care, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorized access to any date you provide when accessing or ordering from our site.

Vouchers provide to you are non-transferable. Furthermore, they cannot be used in conjunction with any other voucher code or offers and must be redeemed by the date published, if provided.

Kindly take note that we will process and send out all order within 2 working days after payment is received. Estimated delivery times provided are to be used as a guide only and commence from the date the order is sent out. We are not responsible for any delays caused by destination customs clearance processes.

Parcel delays are more likely to occur or be extended in the lead up to festive seasons and key sales periods. If nobody is home to take delivery of your package, local postal guidelines will apply.

Please note that local postal services and customs agencies may delay the delivery of an order up to 21 business days after it’s been shipped. If you haven’ t received your parcel within this timeframe, please contact us

Return & Exchange
We do not accept any returns or exchanges due to hygienic reasons or claims that the products received do not match the pictures and size indication/guide as published on our website.

If you wish to cancel your order before we ship it out, the refund can be processed with a deduction of 10% transaction fees. The refund process may take up to 10 working days. If you would like to alter your order, such as changing the colour or size of the product(s) after we dispatched or upon you receiving the order, all shipping costs and tax charges shall be borne by you.

Should you require to return the products for any reason except quality issues, you are required to bear the cost of shipping.

You are required to adhere to the taxation law of your local jurisdiction/country of destination.

We are not liable and accountable for any IMPORT TAXES/DUTIES, VALUE ADDED TAXES, GOODS & SERVICES TAXES, PROVINCIAL SALES TAXES or any similar taxes & duties at the importing country.  The buyer has to verify the issue with his/her local authorities. Upon ticking/checking the terms & conditions boxes at the check-out page, the buyer is deemed agreed to all terms & conditions set by the seller, Private Structure.

Kindly contact us if you have any questions.

Private Structure International Sdn Bhd (1313270-M)
No. 31 Lorong 6E/91 Tmn Shamelin Perkasa, Cheras, 56100 Kuala Lumpur, Malaysia
Email us at customerservice@privatestructure.com
Website: www.privatestructure.com

Mon-Fri: 9:00 am to 5:00pm (MYT or GMT+8) except Public Holidays